FAQ

For €69.99 per month, here's what's included: - Each month, rent 6 pieces per box - Free shipping and returns, as well as dry cleaning. Torn? No repair fees, we've got you covered! - No commitment, you can pause or cancel your subscription at any time - Buy your favorite items at a reduced price

Absolutely. After trying your first Closet, you can take a break for 15 days, 1, 2, or 3 months. We will save your profile, benefits, and wishlist. If you want to cancel your subscription, return your Closet and go to the "Manage my subscription" section from your profile.

Pausing is free and allows you to save your profile, benefits, and wishlist. You can choose a duration of 15 days, 1, 2, or 3 months and extend it at any time. To do this, go to the "Manage my subscription" section from your profile and click on "Modify my pause".

Missing Le Closet? Don't worry, you can resume your subscription in just a few clicks! Go to the "Manage my subscription" section from your profile and click on "Resume my subscription". Follow the steps and make sure your information is up to date to re-subscribe.

Once subscribed, you have access to our catalogue of 10,000+ pieces. Fill your Closet by adding your 6 favorite items. If you want to rent more items, add bonus articles for €15 per article. Check and validate your Closet, we'll take it from there to prepare it. You'll receive your box within 2 to 3 business days, and we'll notify you as soon as it's shipped. Enjoy!

Le Closet is a clothing rental service by subscription. For €69.99 a month, you can rent 6 pieces of your choice from a wide selection of over 100 brands. Change your style every day if you wish, from evening dresses to work outfits, and for all seasons!

Of course. When your Closet is with you, you can buy the items you want at a discounted price from "My Closets". If you keep an item without buying it, you will automatically be charged for it, and it will be yours!

Your wishlist is the perfect place to save items that catch your eye. Adding an item to your wishlist does not reserve it, so it may be unavailable when filling your Closet. We recommend adding as many pieces as possible, then filtering on "Available now" to maximize your options.

By default, the "Available now" filter is enabled, showing you only the items currently available in the catalog. You can disable this option at any time to view all items.

When setting up your profile, input the sizes you usually wear. This way, we prioritize showing you available items in your size. Unsure between two sizes? No worries, you can select multiple sizes, and these filters can be adjusted anytime through your profile.

Absolutely! Indulge yourself and add bonus items to your Closet for €15 per item. They will only be charged once your Closet is validated.

Your credit card will be charged €69.99 each month on your registration day. If you subscribed on the 15th, your card will be automatically charged on the 15th of each month.

It is possible to change your billing date on an exceptional basis. Contact our customer service to make the request.

Everything is included; there are no additional fees for delays, repairs, or deliveries.

We accept all credit cards. You can also pay for your subscription with GooglePay, ApplePay, or PayPal.

You can only register one credit card at a time on your account. If you wish to update your details, go to your profile and click on "Change my payment method."

To review your purchase history and past deadlines, visit the "Payment History" section in your profile. If you need an invoice, contact our customer service.

Pausing is easy and free: we will save your profile, perks, and wishlist. You can suspend your subscription for 15 days, 1, 2, or 3 months, modifiable at any time.","key":"HelpCenter::FaqArticle.comment-faire-une-pause.content

If you're not sure about canceling your subscription completely, opt for a pause instead: it's easy and free, allowing you to save your profile, perks, and wishlist.

You can use your gift vouchers to purchase items from your Closet or from the Braderie. Check your gift voucher balance in the "My Rewards" section of your profile.

Yes! If you want to enjoy a new Closet before your next billing date, you can opt for the "Early Unlock" option. Once you return your unpurchased items, pay your monthly fee in advance and immediately unlock your next Closet!

It is the amount of your subscription. By unlocking early, you simply bring forward the date you pay your monthly subscription.

You can add multiple addresses and manage them in the "My Addresses" section of your profile. Then, select the address where you want to receive your delivery.

At any time, you can track your parcel's delivery from your Closet. We will notify you by email as soon as your Closet is shipped or your return is scanned by the carrier.

If you accidentally lost the original label, you can reprint it from your Closet by clicking on the hanger icon. Click on "Return my Closet" to see the option "Reprint my return label."

Contact our customer service quickly. We will also send you a notification once we process your return to inform you that an item is missing. If no response from you, you will be automatically charged for the item, and it will be yours.

If you realize you accidentally returned a personal item, contact us immediately describing the concerned item. We will attempt to locate this item and send it back to you.

Return your Closet before your billing date to make the most of your subscription.

Simply place the items in the reusable bag; you'll find the seal and return label in the inner pocket. Seal your bag, attach the label, and drop it off according to the desired return method. Lost the return label? You can easily reprint it from your Closet. If you wish to keep items, purchase them from your Closet. This will let us know these items won't be returned.

Say goodbye to the hassle of laundry and dry cleaning puzzles. A wine stain? A wild night? No worries, our cleaning center handles it! If you wish, you can wash an item at home by following the manufacturer's instructions on the label.

Our items have multiple lives, so it is not possible to alter them yourself.

No worries if you lose a button or a slight stain appears; we will not charge you any additional fees. Simply return the damaged item with the rest of your return, and our cleaning center will handle minor repairs.

You have a 14-day period to return an item if it does not fit. Make a request to our customer service, and we will send you a return label and reimburse you with gift vouchers.

Delivery is free for all orders over €19. For orders below this amount, delivery is €3.90. Take advantage of it to stock up without worrying about shipping fees!

Gift cards can only be used for a subscription payment. Activate your gift card, then subscribe by entering the requested information. Your credit card will be charged once your gift card balance is expired.

You will receive €10 for each friend who signs up using your referral code. Check your subscription credit balance in the "My Rewards" section of your profile.

Click on "Get Started" from the homepage, then follow the steps. Enter your payment information and referral code to create your account and enjoy your benefit.