FAQ

For €69.99 a month, here’s what’s included: - Every month, rent 6 items per box - Free shipping and returns, plus dry cleaning (express delivery available as an add-on for €9.90). Got a snag? No repair fees, we’ve got you covered! - No commitments—you can pause or cancel your subscription anytime - Shop your favorite items at a discount

Of course! After trying out your first Closet, you can pause for 15 days, 1, 2, or 3 months. This way, we'll save your profile, benefits, and wishlist. If you want to cancel your subscription, just return your Closet and go to the "Manage my subscription" section from your profile.

The pause is free and lets you keep your profile, benefits, and wishlist safe. You can choose a duration of 15 days, 1, 2, or 3 months, and extend it anytime. Just head over to the "Manage my subscription" section from your profile and click on "Edit my pause."

Missing your Closet? No worries, you can get your subscription back in just a few clicks! Head over to the "Manage my subscription" section from your profile and then click on "Resume my subscription." Follow the steps and make sure your information is up to date to resubscribe.

Once you're signed up, you gain access to our catalog of over 10,000 items. Fill your Closet by adding your 6 favorite pieces. If you want to rent more items, you can add bonus items for €15 each. Check and confirm your Closet, we’ll take care of getting it ready for you. You’ll receive your box within 2-3 working days—we’ll let you know when it’s shipped! Enjoy!

Le Closet is a clothing rental service on subscription. For just €79.99 a month, you can rent 6 items of your choice from a wide selection of over 100 brands. Switch up your style every day if you’d like, from evening dresses to work outfits, and for all seasons!

Absolutely! When your Closet is with you, you can snag the items you want at a discounted price from "My Closets." If you keep an item without buying it, you’ll be automatically charged for it, and it’s all yours.

Your wishlist is the perfect spot to save the items that catch your eye. Adding an item to your wishlist doesn’t reserve it, so it could be unavailable by the time you fill your Closet. We recommend adding as many items as possible and then filtering by "Available Now" to maximize your options.

By default, the "Available Now" filter is on, so you'll only see the items currently available in the catalog. You can turn this option off anytime to see all items.

When setting up your profile, please fill in the sizes you usually wear. This way, we’ll prioritize showing you items available in your size. Unsure between two sizes? No worries, you can select multiple sizes, and you can change these filters anytime from your profile.

Absolutely! Treat yourself and add bonus items to your Closet for €15 each. They’ll only be charged once your Closet is confirmed.

You can change your due date on an exceptional basis. Please contact our customer service to make the request.

Everything’s included, with no extra fees for late returns, repairs, or delivery. The only exception, if you choose it: express delivery, at €9.90 per Closet.

We accept all credit cards. You can also pay for your subscription using GooglePay, ApplePay, or PayPal.

You can only save one credit card at a time on your account. If you want to update your information, go to your profile and click on "Update my payment method."

To view your past purchase and due dates, go to the "Payment History" section from your profile. If you need an invoice, please contact our customer service.

Taking a break is easy and free: we’ll save your profile, benefits, and wishlist. You can pause your subscription for 15 days, 1, 2, or 3 months, and adjust it anytime. If you don’t have a Closet at home, go to the "Manage my subscription" section from your profile and click on "Pause" and follow the instructions. Your request will be processed within 24 hours. If you have a Closet on the way or at home, go to the "Manage my subscription" section from your profile and click on "Pause" and follow the steps. Your break will take effect once your Closet is returned and received at our warehouse.

If you’re not quite ready to fully cancel your subscription, consider pausing instead: it’s easy, free, and lets you keep your profile, perks, and wishlist intact. If you don’t have a Closet at home, hop over to "Manage my subscription" from your profile, then click on "Cancel my subscription" and follow the prompts. Your request will be processed within 24 hours. If you have a Closet on the way or at home, head to "Manage my subscription" from your profile, then click on "Cancel my subscription" and follow the prompts. You’ll be unsubscribed once your Closet is returned and received at our warehouse.

You can use your vouchers to buy items from your Closet or from the Outlet. Check your voucher balance in the "My Rewards" section from your profile.

Yes! If you’d like to enjoy a new Closet before your next due date, you can opt for the "Unlock early" option. After returning your unpurchased items, pay your monthly due early and unlock your next Closet immediately! How to do it? Return the unpurchased items. As soon as the carrier picks up your return, a "Unlock early" button will magically appear in My Closet. If you choose this option, you will be asked to confirm the early payment of your next due to unlock your Closet. Once the payment is confirmed, your new Closet will be immediately unlocked and your due date updated.

That's the cost of your subscription. By unlocking early, you're just moving up the date when you pay your monthly subscription.

You can add multiple addresses and manage them in the "My Addresses" section from your profile. Then, select the address where you want your delivery to go.

Want your Closet to arrive sooner? When you check out your Closet, you can choose express delivery for €9.90. Your Closet gets priority during prep, then ships with a faster delivery service. Timing depends on your address, so you’ll see an estimated delivery date when you select the option, before you confirm. Good to know: - Choose express delivery for each Closet at checkout—it only applies to the Closet you’re checking out. - The €9.90 fee is charged for that Closet only, on top of your subscription. - Standard delivery is still free and included in your subscription, just like returns. - Express delivery is available in Austria, Denmark, Ireland, the Netherlands, Poland, Portugal, the Czech Republic, Slovakia, Slovenia, and Sweden. It’s not available in France or neighboring countries (Germany, Belgium, Spain, Italy, and Luxembourg), where standard delivery is already speedy.

At any time, you can track the delivery of your parcel from your Closet. We will email you as soon as your Closet is shipped or your return is scanned by the carrier.

If you've accidentally lost your original label, you can reprint it from your Closet by clicking on the hanger icon. Click on "Return my Closet" to see the "Reprint my slip" option.

Quickly reach out to our customer service. We’ll also send you a notification once we’ve processed your return to let you know if anything is missing. Without your return, the cost of the item will be automatically charged to you, and it will be yours to keep.

If you realize that you accidentally returned a personal item, please contact us immediately with a description of the item. We will try to locate it and send it back to you.

Return your Closet before your billing date to make the most of your subscription. If you return your items after the billing date, don’t worry, there are no late fees. Your next Closet will simply stay locked until you return the previous one. If you return your items before the billing date, your next Closet will remain locked until your billing date. If you don’t want to wait for your next Closet, advance your billing date and unlock your Closet immediately.

Simply place the items in the reusable pouch, and you’ll find the seal and return label inside the pouch. Close your pouch, stick on the label, and drop it off using your preferred return method. Lost the return label? You can easily reprint it from your Closet. If you want to keep any items, go ahead and purchase them directly from your Closet. This lets us know those items won’t be returned.

Say goodbye to laundry chores and the dry cleaning hassle. A wine spill? A wild night? No worries, our cleaning center has got you covered! If you want, you can wash an item at home following the manufacturer’s instructions on the label.

Our items have multiple lives, so it’s not possible for you to alter them yourself.

Don't worry if you lose a button or if a minor stain appears, we won’t charge you any additional fees. Just send us the damaged item back with the rest of your return, and our cleaning center will take care of the little damages.

You have 14 days to return an item if it doesn’t fit. Request assistance from our customer service, and we’ll send you a return slip and refund you with vouchers.

Delivery is free for any order over €19. For orders below this amount, delivery costs €3.90. Take advantage and stock up without worrying about delivery fees!

Gift cards can only be used for subscription payments. Activate your gift card and then subscribe by entering the required information. Your bank card will be charged once the balance on your gift card has run out.

You’ll get €10 for every friend who signs up using your referral code. Check out your subscription credit balance in the "My Rewards" section from your profile.

Click on "I’m starting" from the homepage and follow the steps. Enter your payment information and referral code to create your account and enjoy your benefit.